faq
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
Frequently Asked Questions
1. Will I receive an order confirmation?
Yes! After completing your purchase, you’ll receive an order confirmation email containing all the relevant details, including your order information and receipt.
2. How can I track my order?
Once your order is processed, you’ll receive a confirmation email with your tracking number, shipping details, and a link to track your parcel. Please note, tracking information may take 2-5 days to become active.
3. How long will my shipment take?
Orders typically require 5-7 business days for processing. Delivery time depends on your location and the shipping method selected. Please be aware that shipping may take longer due to holidays, customs delays, weather conditions, or unexpected events.
4. Can I refuse delivery of my item?
If you refuse delivery, multiple attempts will be made to deliver your package. However, YAAO reserve the right to abandon the package and will not issue a refund. Please ensure your address details are correct to avoid issues with delivery.
5. Will I be charged extra taxes or fees?
Import taxes and customs duties are the responsibility of the customer. Charges vary depending on your country. Please check with your local customs office for specific rates.
6. Can I get a refund if my order is delayed?
If your order does not arrive within 30 days, we offer a 100% refund for the affected item. While we aim for quicker shipping, customs processing times can vary, so please allow up to 3-4 weeks for delivery.
7. How can I cancel my order?
You can cancel your order within 5 hours of purchase. After this time, orders are processed and production begins. For urgent cancellations, please contact our support team immediately.
8. Can I change my order details?
If you made an error with your order, contact us within 24 hours for assistance. If the shipping address is incorrect and the order has already shipped, we cannot make changes, but you can contact your local post office to request an address correction.
9. Can I change my billing address?
Billing addresses cannot be edited once the order is placed. However, as long as the shipping address is correct, your package will still reach you without issue.
10. Acceptable Content Guidelines
We strive to maintain a respectful and legal environment for all customers. Please avoid submitting any content that is hateful, discriminatory, obscene, violent, or infringing on intellectual property rights. This includes:
* No content that violates copyrights, trademarks, or privacy rights
* No obscene or explicit material
* No promotion of drug abuse or excessive violence
* No content that harasses, threatens, or discriminates based on race, ethnicity, sexual orientation, gender, or disability